At kidi.gr we want you to be completely happy with your purchase, in case something you don't like or doesn't suit you or was defective or doesn't correspond to the product of your order, you have the right to request the replacement of the product in another number and/or in another color. For the replacement process, the maximum return window is up to 14 calendar days from the date of receipt.
In case you wish to cancel your order and since the product has not been shipped, you should contact the customer service department on phone 2641059168 or e- mail firstname.lastname@example.org . If your order has been shipped, you can return it with the same courier without return costs (Free).
PRODUCT RETURNS You have the right to return the product you received within 14 calendar days, justifying the reason for its return. The returned product must be in its original condition and you will not be responsible for the costs of returning it.
To return a product, you must complete and send the relevant form (product return form) that you received with the product and retail receipt.
The refund is made in the same way as the payment was made, within one week from the date we receive the product.
In case of cash on delivery, our company will deposit the amount of money into an account that you indicate to us.
Right of Replacement within 14 days
To carry out the replacement, the following actions must be taken within 14 days:
1. Deliver the product and complete the return form with all the necessary information so that the return of the product can be accepted, but at the same time a possible change in color/number or other item can be made. In the event that replacement is not possible due to unavailability of the requested product, we will contact you to offer you alternatives.
2. The product you are returning must be unused and in its original packaging.
If the product meets the above criteria, you are free to send it back to for a replacement or refund.
If the aforementioned conditions are not met, then the product will be returned to you at your own expense.
ATTENTION For returns from Cyprus and from abroad, the shipping costs are borne by the person making the return. Contact the customer service department for more clarifications at 2641059168.